Frequently asked questions

Can I collect my order in store?

Yes, and it's free. Choose Pickup at checkout and your order will be ready in about 1 hour, within opening hours at our shop in Machico: Monday to Friday 11:30 to 18:00 and Saturday 12:00 to 17:00. You'll get an email when it's ready. See address and map.

How much is shipping?

Shipping is free on orders over €100 and up to 10 kg, to mainland Portugal, Madeira and the Azores. Otherwise it's calculated at checkout, based on weight and zone, and you see the cost before you pay.

What about orders over 10 kg?

Substrates, grow tents and lighting can exceed 10 kg. In that case, get in touch before ordering so we can arrange shipping, or choose free in-store pickup.

Do you ship outside Portugal?

Yes, to several European countries. Shipping costs appear at checkout once you enter your address.

Which payment methods do you accept?

Card (Visa, Mastercard, American Express and others), MB WAY, Multibanco and other methods, through Viva.com's secure payment service.

Can I return a product?

Yes. For online purchases you have 14 days from delivery to cancel your purchase, without giving a reason. The exception is sealed products that, for hygiene or health reasons, cannot be returned once opened, such as cosmetics and food. All products carry the 3-year legal guarantee. To start a return, email geral@stonedcompany.pt.

Is there a discount on my first order?

Yes: use the code STONED10 at checkout to get 10% off your first order.

Can you help me choose growing equipment?

Of course. Drop by the shop or write to us with the size of your space and the kind of grow you have in mind, and we'll suggest the right equipment.

How do I contact you?

Through the contact form, by email at geral@stonedcompany.pt or in person at the shop in Machico.